Filing your grievances, complaints or reporting a crime is now simpler!
WELCOME TO THE GRIEVANCE REDRESS SYSTEM
It is becoming evidently clear today that, under the new paradigm shift, public servants are not only accountable to existing institutions of control but also to the public at large. The empowered and enlightened citizenry of today is far more challenging and the administration, therefore, has to develop, evolve and enable itself to meet the evolving demands of the society that it has to serve; serve according to the complaints and compliments of the public. The concept of accountable, transparent and responsive public administration bears little meaning in the absence of effective Grievance Redress System (GRS). In other way, strong and institutionalized GRS could be treated as one of the important icons of good governance. Like public, demand for effective grievance system is increasingly underpinned by investor policies as well—such as those of the World Bank’s International Finance Corporation—and international initiatives such as the United Nations Human Rights Council.
THE GRIEVANCE REDRESS PROCESS
Once we receive your grievance we will follow the process below.